Local Number Portability
Porting a number can be a disruptive process which requires careful planning and confirmation prior to execution. This is a highly regulated process which requires strict adherence or porting is certain to fail. Cumulus Play knows how disruptive this process can be to your business and take every precaution to mitigate any potential problems on the outset before scheuling your number ports.
|Local number portability (LNP) for fixed lines, and full mobile number portability (FMNP) for mobile phone lines, refers to the ability of a “customer of record” […] to reassign the number to another carrier (“Service Provider Portability”), move it to another location (“Geographic Portability”), or change the type of service (“Service Portability”).|
Porting is a semi-permanent means of moving a telephone number from one provider to another, and usually involves closing the old account. This is not the same as “call forwarding”, in which the number remains assigned to that account, and calls are simply directed to another recipient.
If you are switching service providers and remaining in the same geographic area, you can keep your existing phone number. This process – often referred to as phone number porting – can be done between wireline, IP and wireless providers.
Getting the porting process started
You may request service from a different company at any time. When changing companies: • Review your current contract.
Your contract may contain early termination fees and/or outstanding balances that you are obligated to pay.
• Do not terminate your service with your existing company before initiating new service with another company.
• Contact the new company to start the process of porting your number.
• Provide the new company with your 10-digit phone number and any additional information required.
Are there fees for porting?
• Companies may charge you to port your number, but you can ask whether any fees can be waived or negotiated.
• Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee.
How long does the porting process last?
FCC rules require simple ports, which generally do not involve more than one line or more complex adjustments to telephone switching equipment, to be processed in one business day.
You may be able to use your phone within a few hours for changes among wireless service providers. However, porting from wireline to wireless service may still take a few days. Service issues for wireline to wireless transition If you port from a wireline phone to a wireless phone, there may be a period when you have two telephones with the same number.
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